Frequently Asked Questions

Booking your sessions is easy and straightforward. Simply click the ‘Book Online Now’ button above to access our online booking system. You can choose available time slots that suit your schedule.

All payments are made securely online via our website using a debit or credit card. We don’t accept cash. Once you’ve booked, you’ll receive a confirmation email with all the details, including your therapist’s contact information, the full address (for in-person sessions), or a Zoom link (for online sessions).

Yes, you’re welcome to cancel or reschedule your session, we just ask for more than 24 hours’ notice. Sessions cancelled with less than 24 hours’ notice are fully chargeable and appointments cannot be rescheduled with less then 24 hours notice.

All of our couple therapists are highly experienced and able to support you with any type of relationship issue. Whether you're feeling disconnected, stuck in a cycle of arguments, dealing with poor communication, infidelity, family pressures, or outside influences, we're here to help. We also support couples who are unsure whether to stay together or separate. If you're feeling uncertain, your therapist will guide you through the process with care and clarity, helping you find the best way forward. If you're looking for a face-to-face session you will probably want to see the therapist closest to you, unless you're happy to travel. For the widest choice of therapists, online sessions via Zoom offer the most flexibility.

Yes, absolutely. Many people come on their own to explore relationship issues. Whether you're looking to improve your own wellbeing or understand how personal challenges are affecting your relationship, we’re here to support you.

No, couple therapy is available for couples at all stages of their relationship, including married, unmarried, dating, or considering separation.

Your first session is a chance to meet your therapist, talk through your concerns, and share what you’d like to work on. They won’t judge or take sides, their role is to understand things from both perspectives. They’ll also explain how therapy works and answer any questions you have.

No, unless you would prefer to be. Our therapists will work with you to find days and times that suit you going forward.

The number of sessions required varies depending on the specific concerns and goals of each couple. Our aim is to ensure you get the support and advice that your relationship needs, in as few sessions as possible.

Yes, your privacy and confidentiality are paramount to us. Our Zoom sessions are conducted in a secure and encrypted environment to ensure your personal information remains confidential.

Our therapists are fully qualified professional therapists who go on to specialise as couple counsellors. They all have extensive experience in couples counselling. They hold relevant qualifications and are trained to address the vast majority of relationship issues. You can read more about each therapists qualifications on the Therapists page.

Yes. Not every therapist is the right fit for everybody, and that’s absolutely okay. You’re not tied to the same therapist, if you feel they’re not quite right for you, just drop us an email. We have a number of experienced therapists to choose from. If you're looking for face-to-face sessions, changing therapists may mean travelling to a different location, but we’ll help you find an option that works for you.

This is a common situation, and it can be difficult. Therapy works best when both people are open to it and we often find that once couples get started, even the more hesitant partner begins to feel more at ease. Avoiding problems tends to make them worse over time. Starting therapy often helps couples open up and reconnect, most couples say they wish they’d done it sooner. If your partner isn’t ready, you’re still welcome to come on your own. Therapy can help you gain clarity, explore your feelings, and decide what’s right for you.

Yes, online counselling is just as effective as in-person counselling, particularly for couples. Our therapists are skilled in creating a supportive and productive online counselling environment, from the comfort and privacy of your own home.

Yes, online couples counselling can be a valuable resource for long-distance relationships, helping them bridge the physical gap and work on their relationship challenges together.

If you’re unhappy or something isn’t working, please email sian@relationshipcounselling.co.uk. We’ll do everything we can to resolve the issue quickly and sensitively.